Delivery and Returns

Delivery

We will charge a delivery fee for every order you place. The current fee will always be communicated to you when you place an order.

For orders within Ho Chi Minh City the delivery is free of charge.

SofaCompany will arrange for delivery to your door. Deliveries are not done on weekends and public holidays and we only deliver within Vietnam. Our ability to deliver is also always subject to the availability of the goods and the supply of accurate delivery address details.

We will always do our best to ensure that delivery happens on time. If we are unable to deliver the goods to you within the time periods specified above, we will contact you as soon as we become aware of any issues that will delay delivery to you.

On delivery of your order, you will receive a single document containing your invoice.

Please ensure that you or your authorised representative is available at the delivery address. If anyone other than the purchaser is accepting delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. We may in certain instances require the person accepting delivery to produce a form of identification. On delivery we will require that you or your authorised representative sign a duplicate copy of the delivery note and fill in your or their name. This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. We reserve the right to charge an additional fee in the event of more than one failed delivery, should we deem it appropriate in the circumstances.


Returns

If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so within 3 (three) days of delivery. The goods must be in their original condition and packaging and you must have the invoice.

You may return the goods at an additional courier charge, which will be for your account. You can contact us at the customer services number and we will arrange for a courier to collect the item within 3-10 working days. If you are returning via courier, you will have to complete the returns form, specifying the reason why you are returning the item. You must also pack the goods into the original packaging

If goods are faulty or defective, you can return them within 3 (three) months of date of purchase provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods. We may in certain instances require an assessment of the goods.

We will either repair or replace the defective goods or refund you to the value of what you paid for these goods. If in our assessment you have not adhered to the use and care instructions of any goods, we will refuse to accept return of these goods.