If you wish to complain about a product that you have bought from Sofacompany, please send an email to [email protected] within a reasonable time.
We strive to process your complaint within 3 business days and try to help/improve it in the best possible way.
In the email, you should include:
Using this information, we determine whether the complaint is based on a production or material fault, or if it is due to normal wear and tear or inflicted damage.
As something unique, Sofacompany offers lifetime guarantee on the inside frame. In addition, we provide 30 month warranty on all items for private use.
The warranty does not include:
Most of our sofas have a very thin black lining underneath the sofa. It has no practical or aesthetic purpose once the sofa is put into place. A small hole in the lining does not warrant a complaint.
If we feel the complaint is justified, we solve the issue through replacement of spare parts, repair or exchange. All costs will be covered by Sofacompany, if you live in Vietnam.
Complaints regards defects, that should be discovered by the usual examination of the items when delivered, must be notified to Sofacompany within a reasonable time.
We look forward to helping you!